Gidemy Elibray

Items

• The Solo Organizational Ombudsman Practitioner...and Our Need for Colleagues...A Conversation
• The Organizational Ombuds
• Dealing with the Fear of Violence: What an Organizational Ombudsman Might Want to Know
• Informality, the Fourth Standard of Practice
• People with Delusions or Quasi-Delusions Who "Won't Let Go"
• What Is It Like to Be an Organizational Ombudsman?
• Corporate Ombudsmen: An Exploratory National Survey of Purposes and Activities
• Notes on Complaint Handling for Managers
  Note: This document was compiled for the MIT Sloan Negotiation and Conflict Management course 15.667 in 2002.
• "Respect, Respect, Respect," a comment on “What Should I Do with My Problem Employee? A Case Study"
  Note: This was also reprinted in Catherine Stover, ed., Problems and Solutions in Small Business Management (Upstart Publishing, 1995).
• Ombuds Jobs are Proliferating, and Characterized by Diversity
• The Corporate Ombudsman Handbook, second edition
• Are You Hearing Enough Employee Concerns?
  This article provides an overview of non-union complaint systems in the U.S.
• Supporting Bystanders: See Something, Say Something Is Not Enough
  The working paper discusses the need for a zero barrier office in a conflict management system to make it less risky for bystanders to offer information in serious cases. An expanded version of this working paper was later published as Mary P. Rowe, “Bystanders: ‘See Something, Say Something’ Is Not Enough,” Alternatives to the High Cost of Litigation Vol. 39, No. 10 (November 2021): 153-165.
• Similarities and Differences Between Public and Private Sector Ombudsmen
• “'Drafting a Letter' for People Dealing with Harassment or Bullying"
• Ombudsman
• The Ombudsman Handbook
• Consider Generic Options When Complainants and Bystanders Are Fearful
• What Do Organizational Ombuds Do? And Not Do?
  Note: This article reflects data from three International Ombudsman Association surveys. It includes an appendix which compares organizational ombuds with other types of ombudsmen in the US.
• What Happens to Confidentiality if the Visitor Refuses to Report Unacceptable Behavior?
• The Several Purposes of the OO Crystal Ball
  Note: This article shows that ombuds can help identify and assess issues new to the organization.
• An Overview of Client and Internal Ombudsmen
• Dealing with—or Reporting—‘Unacceptable’ Behavior
• Organizational Ombudsman
  (Note: This chapter includes a table that shows how organizational ombuds complement the roles of other conflict management offices in an organization.)
• The Ombudsman as an Ounce of Prevention