Systems for Dealing with Conflict and Learning from Conflict—Options for Complaint-Handling: An Illustrative Case

Title: en_US Systems for Dealing with Conflict and Learning from Conflict—Options for Complaint-Handling: An Illustrative Case
Creator: Bloch, Brian; Miller, David; Rowe, Mary
Date: 2024-09-03T22:11:24Z
Date Available: 2024-09-03T22:11:24Z
Date Issued: 2009
uri: https://hdl.handle.net/1721.1/156662
Language: en_US en_US
Publisher: en_US Harvard Negotiation Law Review
Subject: en_US ombuds office, complaint-handling, complainant, ombudsman, conflict management system
Type: en_US Preprint
Identifier: en_US Brian Bloch, David Miller, and Mary Rowe,“Systems for Dealing with Conflict and Learning from Conflict—Options for Complaint-Handling: An Illustrative Case,” Harvard Negotiation Law Review 14 (2009): 239-247.

Item sets: I. The Functions, Standards of Practice, and Professional Values of Organizational Ombuds