The Several Purposes of the OO Crystal Ball

Item

Title: en_US The Several Purposes of the OO Crystal Ball
Description: en_US Note: This article shows that ombuds can help identify and assess issues new to the organization.
Creator: Rowe, Mary
Date: 2024-09-12T17:45:03Z
Date Available: 2024-09-12T17:45:03Z
Date Issued: 2010-10
uri: https://hdl.handle.net/1721.1/156707
Abstract: en_US The Crystal Ball began, in 1984, as a device to help Organizational Ombudsmen (OOs) to anticipate problems that are new to their organizations. This came about by collecting wisdom from many OOs about “new things.” Each OO may collect bits of new information from a whole organization—the Crystal Ball then pulls these ideas together. Over the years the Crystal Ball has proven useful in helping OOs in the important OO task of seeking, identifying, assessing
and communicating issues new to their organizations. Crystal Ball discussions have in turn helped OOs to
think about how to help their organizations to learn about and manage emerging issues, how to foster
and collaborate on systems initiatives when appropriate—and how to follow up. The issues enumerated
in this article have included many of the serious problems of our times. The Crystal Ball illuminates one important source of organizational ombudsman effectiveness.
Language: en_US en_US
Publisher: en_US Journal of the International Ombudsman Association
Subject: en_US Crystal Ball, organizational ombudsman, predicting problems, organizational change, disruptive problems, wisdom of crowds
Type: en_US Article
Identifier: en_US Mary Rowe, “The Several Purposes of the OO Crystal Ball,” Journal of the International Ombudsman Association Vol. 3, No. 2 (October 2010): 60-65.

Item sets: I. The Functions, Standards of Practice, and Professional Values of Organizational Ombuds