The Organizational Ombudsman
Item
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Title
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en_US
The Organizational Ombudsman
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Creator
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Rowe, Mary
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Gadlin, Howard
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Date
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2024-10-04T23:19:07Z
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Date Available
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2024-10-04T23:19:07Z
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Date Issued
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2014
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Abstract
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en_US
This chapter discusses the OO (organizational ombudsman) in the context of organizational conflict management systems (CMS). The OO is a confidential, neutral, internal resource--formally independent of line and staff management--working informally, without decision-making power. OOs work with all employees and managers, and every workplace issue, as a "zero barrier" office. OOs seek fair processes for concerns brought to them. OOs refer to all formal and informal CMS options, identify "new" issues, and recommend systems improvements. The chapter discusses the emergence of the role in the context of social, political, and cultural changes over the past 50 years, especially in North America. It discusses the alternative dispute resolution movement--and concurrent emergence of the OO as an appropriate dispute resolution role within a CMS. It describes the functions--and competencies required--of ombudsmen, and discusses current challenges faced by those in OO roles.
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Language
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en_US
en
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Publisher
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en_US
Oxford University Press
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Subject
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en_US
organizational ombudsman, zero barrier office, appropriate dispute resolution, neutrality, confidential resource, independence
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Type
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en_US
Book chapter
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Identifier
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en_US
Mary Rowe and Howard Gadlin, “The Organizational Ombudsman.” In The Oxford Handbook of Conflict Management in Organizations, eds. William K. Roche, Paul Teague, and Alexander J.S. Colvin (Oxford University Press, 2014).